Z Staffing app assistance

Here to help you navigate with ease

App freezing?

If your app isn’t behaving as expected, a quick fix is to close and reopen it. This often resolves minor glitches. Remember, closing apps regularly doesn’t save battery. On an iPhone, use the App Switcher to find and swipe up on the app to close it, and then simply tap on the app to reopen it from your Home Screen or App Library.

Email woes

Sometimes, our important emails like shift details and cancellation notices might be mistaken for spam by Email Service Providers (ESP). It’s not uncommon since automated systems can misinterpret messages. To ensure you don’t miss out, here’s a quick fix to keep our emails in your primary inbox.

Email address match

For logging in, it’s crucial to use the exact email address you registered with us. A slight variation can prevent access, so double-check the email you’re using to log in.

Latest version of the app

Ensure you’re using the latest version of the Z Staffing app. If your app updates automatically, you should be all set. To check, visit the app store and look for our app. A handy tip: In your device settings, under Z Staffing app, enable Background App Refresh and Notifications for seamless updates and shift alerts.

Right browser, right update

Outdated browsers can cause hiccups. Most browsers update roughly every 6 weeks, and sometimes these updates require a manual restart of your device. Make sure your browser is up to date for a smooth experience.

Login details

Check your login type. Are you entering as the correct user type? The toggle above your email on the login page should match your role with a specific colour indication.

Alternative login method

If you usually log in with FaceID and encounter issues, try switching to your email and password. Sometimes changing the login method can solve the problem.

Web portal for centres not working?

It’s not always you or us; sometimes, the browser is the culprit. Clearing your cache can fix a range of issues. This is due to conflicts between stored app versions and those loaded from the web. Clear your browser history to resolve these conflicts. Instructions can be found by clicking the icon below. If you’re still on Internet Explorer, it’s time to switch as it’s no longer supported. We recommend Chrome for the best experience. You can download it by clicking the icon below.

Find casual staff

Z Staffing offers childcare centres a revolutionary staffing solution, combining quality, speed, and cost-effectiveness like never before.

Commonly asked questions

We've compiled a list of frequently asked questions to help you find answers.
Can I contact Z Staffing via email or phone?
While our in-app chat offers the quickest response, we understand that sometimes you might prefer to reach out via email. You can contact us at admin@zstaffing.com.au for non-urgent matters. Please note that we have moved away from phone support to focus on providing more efficient service through our app and email channels.
How can I get help with a specific shift or scheduling issue?
If you have questions or need assistance with a specific shift or scheduling, please use the 'Shifts Chat' in our app. This dedicated channel is designed to provide you with swift and precise help regarding shift scheduling, cancellations, or any other related concerns.
What's the best way to contact Z Staffing for immediate assistance?
For prompt support, the best way to contact us is through the chat feature in the Z Staffing app. We have dedicated chat channels for shift-related queries and general issues, ensuring you get targeted assistance quickly and efficiently. This feature connects you directly with our team for real-time responses.
How do I find casual work?
Our extensive network of vetted, trained, and dedicated educators ensures a high fill rate for shifts. We pride ourselves on our 9/10 shift fill rate, demonstrating our commitment to providing reliable casual staffing solutions. Whether you need last-minute cover or advance requirements , Z Staffing is equipped to meet your needs promptly and effectively.

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General enquiries

For urgent matters, call us at 1300 922 782. Z Educators and centres can get quick responses by using the in-app chat.

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Submit an app issue

If you're experiencing access issues with our app, please complete the form. If you have app access, explore the in-app help resources for assistance.

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